- Who & Why?
Category Archive for: ‘tracking leads’
I have the same conversation at least once a week with a client. It goes something like this: they tell me they met a wonderful potential client OR they tell me that they got a great new client. Fantastic, right?!
So I always ask them what they did to get that client, i.e., how did the referral come to them? Why do I ask them this basic question? I often find that folks don’t stop and really think and assess how they retained business. All they care about is that they got new business or met a “hot lead”. While it may seem to make sense to focus on the final outcome and move on with business, it’s really not ok.
Why? Because you need to figure out how the client came to be. You shouldn’t be hoping and praying each time you meet someone who can possibly be a client. You must have a plan and thus, be in control of the outcome – and your brand. There is absolutely no sense in recreating the wheel each and every time a new lead or referral pops up in front of you. When I say ‘have a plan’, I mean a branding plan where you know who you are, what you do and how you can tell them all this about you in a compelling way.
In my world, knowing who you are is key because if you don’t know yourself and your brand well enough, then how can you tie it well into what you do? If you can’t get that far, there’s no way you can tell a referral or lead all this about yourself and “how” you can be of service to them- at least not in any compelling way for them to remember you and want to get to know you better and then hire you.
So next time you get a client or connect with a great referral, stop and think what about:
- Who you are is clear and concise?
- What you do is tied into who you are in a compelling, rational manner?
- What about your overall brand is communicated well and with emotion to move me to get to know you and hire you?