Brand Culture Building Tip #2: Where’s the Harmony?
In business, I’ve been referred to as, “too kind”. It’s always been by the opposite sex and I always chuckle. The conversation always goes something like this:
“Katy, I just have to tell you, you are too kind in running this business. It’s gonna hurt you somewhere”. To which, I always reply, “Thanks for looking out for me. I appreciate you. I don’t think I’m too kind. What’s too kind, anyways?”
My response and inquiry always stops the conversation. Why? Because it is a stumper. What does it really mean to be “too kind” in business? It’s such a subjective and judgment filled answer. Right?
In business, I’ve found our brands (we) show up in two ways: 1) either we don’t have well established boundaries and colleagues and clients just run right over us, leaving us angry and frustrated OR 2) we are very aggressive and competitive, leaving everyone around us angry and frustrated. Neither one of these scenarios makes for a great brand.
So the tip for today is to develop a brand for yourself that has harmony. What does that look like? Harmony dictates your brand is comprised of kindness AND a good ability to set boundaries. I call your boundary-setting ability your level of “confront”.
Being kind does NOT mean being a push-over or sappy. Being kind means having empathy and compassion for your direct reports, colleagues and superiors.
Having a high level of “confront” means holding firm to your ideals and beliefs and values while respecting others. It means taking action when you must and backing off when you can. What it does NOT mean is shoving your views down others’ throat nor treating them as you would not want to be treated.
This harmony will lead you to have a great brand AND lead to your team having a great starting point for brand culture development.
Remember, everything we recommend here is simple, but not easy. However, taking that first step is just choosing to see things differently for yourself and then for your team and organization. You can’t fail.
So stop and think to yourself, what is the first step you can take today to make this harmony happen?